Palatial Leisure Limited is the owner and operator of ThePalaces.com as well as other online and UK land based casinos , bingo clubs and other entertainment ventures.
For us, it’s all about entertainment!
The business owes it’s success to the vision of its founder and Managing Director, Patrick Duffy. With over thirty years experience in bingo management across the UK Patrick has learned that what customers want, more than anything else, is value for their money, an enhanced prospect of winning, and comfortable surroundings in which to play.
Every bingo club and casino, whether land-based or online, is dedicated to making this vision a reality, ensuring that we offer the best all-round gambling entertainment experience.
Patrick is never far away, spending more time as he does on the shop floor or main stage than in his office. He's even mastered the gift of multi-location and you're likely to bump into him in any of our clubs on any day of the week. He is also seen on our websites most days so keep an eye out for The King when in the bingo chat rooms or follow him on Twitter!
You will always receive a very warm welcome from Patrick and his staff, online or at any of his clubs.
"When I started in this industry over 30 years ago, it struck me early on just how important it is to give the customers what they want. In my view, customers desire value for their money, an enhanced prospect of winning and staff that truly care about them. Having this ethos in mind, we know that offering the customer a pleasant & comfortable experience, both land based & online, is vital towards the continued success of ThePalaces. The refurbishment of the online site was done solely to improve the customers experience. Exciting times lie ahead and I am never too far away from any of my clubs, so don't be afraid to say hello or ask me or my staff a question as we'll always have your interests in mind"
“Hello just wanna say probably had one of the best online casino experiences ever. Live chat, Bonuses, Game selection. All great and cash outs processed too. I will be using this site as my main online casino from now on. Thanks for the experience.”
"Hello Patrick, my name is Kelly and i am replying to your email just to say how very nice it was. For that reason alone, i will make a deposit as soon as i get some extra funds. Can i also just say, that im a member at quite a few online casinos and never has any of them sent me a personal email thanking me so i thank you!!!!
you sound like a really decent man,respect goes out to you thanks again x"
"Really liked the site and games. Plenty of chances of big wins and prizes up for grabs. Really impressed with the quick withdrawls . Customers Service is also very good, I'll be coming back"
Nothing is to much trouble for our Customer Support agents. Our agents will go that extra mile to ensure you receive the service above and beyond any online casino. You can contact our agents through live chat, email, telephone, postal mail or we would always be happy to welcome you at any of our land based casinos.
One of ThePalaces.com's main focuses is to guarantee that all of your personal information stays secure and confidential at all times. Security and confidentiality is taken very seriously at ThePalaces.com. We have the most advanced security measures to ensure that you have peace of mind.
With the leading game providers onboard for instance, IGT and Parlay Games, we know that we have games for all of our players, quality is of the highest standards and security and entertainment is the best around. We are nowhere near the end, Thepalaces.com is always taking great strides forward to continue giving the best gaming experience to players with much much more to come.